At Hammersmith Florist, we are dedicated to delivering fresh, beautiful flowers to homes and businesses throughout Hammersmith and the surrounding area. As your trusted neighbourhood florist, we take pride in the quality of our arrangements and back each bouquet with our Fresh Flowers Guarantee. We want every customer to be completely delighted with both our blooms and our service.
We take every precaution to ensure your order arrives in perfect condition. If your flowers or any item in your order arrive damaged or not as expected, please contact us on the same day of delivery. To help us resolve the issue quickly, we may request photographs of the damaged flowers or items. Our team will assess your claim and offer a swift solution, ensuring your satisfaction remains our top priority.
Our Fresh Flowers Guarantee means we select only the best, most vibrant blooms available for your bouquet. Each arrangement is carefully prepared to maintain freshness from our shop to your door. We expect our flowers to last for a minimum of five days after delivery, provided they are watered and cared for appropriately upon receipt. If you feel your flowers have not met these standards of freshness, please reach out to us within 48 hours of delivery so we may address your concerns.
Your satisfaction is at the core of what we do. If your flowers do not meet expectations due to damage, quality issues, or early wilting within our stated freshness window, we will be happy to offer one of the following options:
The chosen resolution will depend on the nature of the problem and your preference. We handle every case individually, with care and understanding, to ensure you are happy with our response.
We value all feedback and understand that, on rare occasions, issues may arise. To make a complaint, please contact us with your order details and a description of the problem as soon as possible. Our customer service team will investigate promptly, keeping you updated throughout. We aim to resolve all complaints quickly and to your satisfaction, reflecting our commitment to quality and trust as your local Hammersmith florist.
As a family-run florist, we have been serving households, offices, and businesses in Hammersmith for years. Our team is passionate about making sure every floral moment is as special as it should be. Thank you for choosing Hammersmith Florist—your satisfaction inspires us to blossom afresh every day.
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