These Terms & Conditions apply to all orders placed through the Hammersmith Florist online flower delivery service, serving customers in Hammersmith and the surrounding areas. Please read these terms carefully before placing your order. By using our website and services, you agree to be bound by these Terms & Conditions.
In these Terms & Conditions, the following terms have the meanings set out below:
Our online flower delivery service is designed for residents and businesses in Hammersmith and the local area. Please follow these steps to place your order:
Your order constitutes an offer to purchase from us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with unavailable products, incomplete details, or suspected fraudulent activity.
We offer flower delivery throughout Hammersmith and the surrounding areas, as specified on our website. Our standard delivery options are explained at checkout. Please note:
Flowers and gifts are subject to seasonal availability. In cases where specific flowers or containers are unavailable, we reserve the right to substitute with items of equal or greater value and similar style, without prior notice. We strive to maintain the overall character and value of your chosen arrangement. Substitutions will be made in accordance with industry standards, preserving the overall quality and aesthetic of your order.
All prices are listed in pounds sterling (£) and include VAT, unless stated otherwise. The price payable for goods is the price displayed on the website at the time the order is placed, subject to any promotional discounts.
We accept a range of secure online payment methods, including major credit and debit cards, and other options as listed at checkout. Full payment is required at the time of ordering. Orders are not considered accepted until payment is successfully processed.
In the case of payment failure, the order will not be processed or dispatched. If payment is later found to be fraudulent or unauthorised, we reserve the right to cancel the order and/or pursue recovery of costs.
If you need to amend or cancel your order, please notify us as soon as possible. Due to the nature of fresh flower arrangements:
If cancellation is accepted, payment will be refunded to your original payment method. Refunds may take several working days to appear, subject to your card issuer and bank.
As flowers and some gifts are perishable goods, we are unable to accept returns of unwanted items. However, if the products delivered are defective, damaged upon arrival, or not as described, please contact us within 24 hours of delivery, providing clear details and, where possible, photographic evidence.
Where your complaint is upheld, we may, at our discretion, offer a replacement, partial refund, or full refund. This does not affect your statutory rights.
We take the utmost care in sourcing and preparing all flower arrangements and gifts delivered in Hammersmith. Our team is committed to delivering products in excellent condition. Upon delivery, it is your responsibility or the recipient’s responsibility to care for the flowers as recommended. If you encounter any issues with freshness or quality, please notify us promptly following receipt.
By placing an order, you confirm that:
Please note that some of our arrangements may contain items unsuitable for people with certain allergies. It is your responsibility to notify us of any allergies or sensitivities relevant to your order.
We will not be liable for any indirect or consequential losses or damages arising out of or in connection with your order and use of our website or services. Our maximum aggregate liability shall not exceed the total amount paid by you for the goods in question.
We do not accept liability for any delay or failure in delivery due to circumstances beyond our reasonable control, including (but not limited to) severe weather, traffic disruption, strikes, natural disasters, or other unforeseen events affecting delivery capabilities in Hammersmith and the surrounding area.
Nothing in these terms excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
All content and images on our website, including product photographs, text descriptions, logos, and designs, are the intellectual property of Hammersmith Florist or their respective owners and protected by copyright laws. Reproduction or unauthorised use of any material from the website is strictly prohibited unless prior written consent is obtained.
We are committed to protecting your privacy in accordance with applicable data protection laws. Personal information collected during your use of our online flower delivery service in Hammersmith will be processed in accordance with our Privacy Policy. No data will be disclosed to third parties except as necessary to complete your order or as required by law.
These Terms & Conditions and any disputes arising in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and we each agree to submit to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions at any time. Any revised terms will be posted on our website and will apply to all new orders from the date of publication. We recommend reviewing these Terms & Conditions regularly to stay informed of any changes.
These Terms & Conditions constitute the entire agreement between you and Hammersmith Florist concerning the online flower delivery service.
These Terms & Conditions apply to all online flower delivery orders placed by customers in Hammersmith and the surrounding areas within our service zones.
If you have any questions regarding these Terms & Conditions or your order, please refer to our website for contact options and further assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hammersmith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hammersmith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
